Terms & Conditions
Design
Every care is taken to keep the cakes as close to the product images as possible, however, as each cake is made by hand, minor variations in colours of icings and decorations may occur.
Storage/Shelf Life
Cakes are best consumed on the day of delivery/collection, however, they will keep well for 3 days if sorted correctly.
If serving the cake on the day of delivery it is best left at room temperature..
If serving the cake the following day it is best stored in the refrigerator after delivery/collection and overnight.
Our cakes are best consumed at room temperature, always allow cakes which have been refrigerated to come to room temperature before serving. This can take 1-2 hours depending on ambient temperature.
Transportation
After cakes have been collected/delivered we cannot take any responsibility for damage during transportation by the customer.
All cakes are lightly secured for ease of transportation, however, subjecting them to environments of high heat or humidity may cause damage.
Payment
Orders are only confirmed once payment has been received. If payment has not been made 3 days prior to collection/delivery then the order will be cancelled.
Refunds/Cancellations
After payment has been received orders can be cancelled and fully refunded up to 7 days before the day of delivery/collection. We are unable to offer refunds for orders cancelled less than 7 days before the date of delivery/collection.
Allergies
It is the responsibility of the customer to notify us of any allergies or intolerances prior to ordering.
Every possible precaution is taken to minimise cross-contamination during production however we cannot guarantee an allergen free environment.
We produce all of our products in a kitchen which handles gluten, nuts, sesame and soy. As such our cakes are not suitable for anyone with allergies to these.